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Notes on data, public sector consultation, property markets, and customer experience.
·3 min read
How to run a defensible public consultation analysis
Every response must be conscientiously considered. Here's how a hybrid human-plus-AI approach holds up to legal and public scrutiny.
Public sectorConsultation analysis
·2 min read
What home-mover data actually tells you about the UK property market
Sales prices tell you what happened. Home-mover data tells you what's about to happen. Here's why the distinction matters for planning and investment.
PropertyConstructionData analytics
·2 min read
Why survey-based CX measurement keeps missing the real story
Low response rates, confirmation bias, and weak linkage to financial value. The case for a customer-centric approach to experience measurement.
Customer experienceData science